Refund Policy
Return and Refund Policy of Aurene Studio
At Aurene Studio, we strive to provide all our customers with excellent service and an enjoyable shopping experience. Our return and refund policy is carefully designed to ensure maximum satisfaction under certain conditions. Please read the following guidelines regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except for promotional items. Sale items are excluded from this guarantee.
No Refunds for Sale Items
Items purchased during sales are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even if the size is incorrect.
Return Shipping Costs
Customers are responsible for shipping costs when returning items. Aurene Studio does not reimburse return shipping costs and is not liable for any costs incurred during the return process. See our Terms and Conditions for full details.
Deadline for Return Notification
Returns must be reported within 30 days of receiving the item. Returns reported after this period will not be accepted. Please respect this timeframe to be eligible for a return.
Exchanges for Sale Products
Sale items cannot be exchanged, even if the size is incorrect. Make sure to select the correct size before purchasing.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchanged, depending on your preference.
Return Process
To initiate a return, send an email to info@aurenestudio.com. Once your return is approved, you will receive detailed instructions on how to complete the return process.
Requirement to Include a Return Form
Returns without a completed return form cannot be processed. Make sure to include this form with your return to ensure correct handling of your request.
Conclusion
Aurene Studio is committed to ensuring customer satisfaction. By following our return and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or concerns, please contact our customer service at info@aurenestudio.com.