Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Cooling-off period: the period during which the consumer may exercise their right of withdrawal;

  • Consumer: the natural person who does not act in the course of a profession or business and enters into a distance contract with the entrepreneur;

  • Day: calendar day;

  • Ongoing transaction: a distance contract concerning a series of products and/or services, where the delivery and/or purchase obligation is spread over time;

  • Durable data carrier: any means that allows the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction;

  • Right of withdrawal: the consumer’s right to withdraw from the distance contract within the cooling-off period;

  • Entrepreneur: the natural or legal person offering products and/or services remotely to consumers;

  • Distance contract: a contract concluded within a system organized by the entrepreneur for selling products and/or services remotely, where one or more techniques for remote communication are used up to and including the conclusion of the contract;

  • Remote communication technique: any means used to conclude a contract without the consumer and entrepreneur being physically present in the same location;

  • Terms and Conditions: these Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

  •   Business name: Aurene Studio

  •   Trade name: Aurene Studio

  •   Business type: Retail and E-commerce

  •   Customer service email: info@aurenestudio.com

  •   Location: Canada

Article 3 – Applicability

These terms and conditions apply to every offer from the entrepreneur and every distance contract and order concluded between the entrepreneur and consumer.

Before concluding the distance contract, the consumer will be provided with the text of these terms and conditions. If reasonably not possible, the consumer will be informed where the terms and conditions can be reviewed and that they will be sent free of charge upon request.

If the distance contract is concluded electronically, the terms and conditions can be made available electronically so the consumer can store them on a durable data carrier. If this is not reasonably possible, the consumer will be informed how the terms can be reviewed and obtained free of charge.

In case of conflict between these general terms and specific product or service terms, the consumer may always invoke the most favorable provision.

If one or more provisions are invalid or annulled, the remaining terms remain in effect, and the invalid provision will be replaced by one that closely approximates the original intent.

Situations not covered in these terms should be assessed in the spirit of these terms. Any ambiguities should also be interpreted in the spirit of these terms.

Article 4 – The Offer

If an offer has a limited validity period or specific conditions, this will be clearly stated.

Offers are non-binding. The entrepreneur may modify or adjust them.

The offer provides a complete and accurate description of the products and/or services. Images used are a faithful representation. Obvious errors in the offer do not bind the entrepreneur.

All images and specifications are indicative and cannot justify claims for damages or cancellation.

Product images may not exactly reflect the actual colors.

Each offer includes sufficient information for the consumer to understand rights and obligations, including:

  • price (excluding customs or import duties in Canada);

  • any shipping costs;

  • how the contract will be concluded and required actions;

  • applicability of the right of withdrawal;

  • payment, delivery, and execution method;

  • offer validity period;

  • fees for remote communication if applicable;

  • archival and access details;

  • review and correction of consumer data;

  • languages of the contract;

  • applicable codes of conduct;

  • minimum duration for ongoing transactions;

  • optional: available sizes, colors, materials.

Article 5 – The Contract

The contract is concluded when the consumer accepts the offer and meets its conditions.

If accepted electronically, the entrepreneur confirms receipt electronically. Until confirmed, the consumer may cancel.

The entrepreneur ensures secure data transmission and a safe web environment for electronic contracts.

The entrepreneur may assess whether the consumer can fulfill payment obligations and may refuse an order or attach conditions if justified.

The consumer receives the following information with the product/service, in written or durable electronic format:

  • business address for complaints;

  • withdrawal conditions;

  • warranty and after-sales service;

  • information specified in Article 4, paragraph 3;

  • termination requirements for contracts over one year or indefinite.

For ongoing transactions, this applies only to the first delivery.

Contracts are subject to product availability.

Article 6 – Right of Withdrawal

Consumers may withdraw within 30 days after receiving the product or a designated recipient.

During this period, products must be handled carefully and only used to assess retention. Products must be returned with all accessories, in original condition and packaging, following clear instructions.

Notice of withdrawal must be given in writing/email within 30 days, and the product returned within 30 days. Proof of return must be provided (e.g., shipping receipt).

If the consumer does not comply, the sale is final.

Article 7 – Costs in Case of Withdrawal

Return shipping costs are borne by the consumer, including shipping to the country of origin if applicable.

Refunds will be issued within 30 days after receipt of returned products or proof of return.

Article 8 – Exclusion of Right of Withdrawal

The right of withdrawal does not apply to:

  • products customized per consumer specifications;

  • clearly personal items;

  • perishable goods;

  • products whose value fluctuates on financial markets;

  • newspapers, magazines;

  • sealed audio, video, or software products if opened;

  • sealed hygiene products if opened.

For services:

  • accommodation, transport, dining, or leisure on specific dates;

  • services started with consumer consent before withdrawal period ends;

  • gambling and lotteries.

Article 9 – Price

Prices stated are fixed during offer validity, except for changes in taxes or market-based fluctuations.

Price increases within 3 months are only permitted if legally required. Beyond 3 months, price increases require prior agreement or termination rights for the consumer.

All prices exclude Canadian import/customs duties; the consumer is responsible for these if applicable.

All prices are subject to typographical errors; the entrepreneur is not obliged to honor incorrect prices.

Article 10 – Conformity and Warranty

Products/services comply with the contract, offer specifications, quality expectations, and Canadian law.

Manufacturer warranties do not affect legal consumer rights.

Defects must be reported within 30 days; returns must be in original packaging and new condition.

Warranty does not cover misuse, unauthorized repair, or damage due to abnormal conditions.

Article 11 – Delivery and Execution

Delivery occurs at the consumer’s specified address.

Accepted orders will be executed promptly, but no later than 30 days, unless agreed otherwise. Delays or partial delivery will be communicated within 30 days.

Risk of loss or damage rests with the entrepreneur until delivery to the consumer or designated recipient.

Article 12 – Ongoing Transactions: Duration, Termination, Renewal

Termination: Consumers may terminate indefinite contracts at any time with a max one-month notice. Fixed-term contracts may be terminated at the end of the term with one-month notice.

Renewal: Fixed-term contracts cannot be automatically renewed indefinitely. Trial subscriptions for newspapers/magazines end automatically.

Contracts over one year allow termination after one year with one-month notice.

Article 13 – Payment

Unless agreed otherwise, amounts are payable within 7 days after the cooling-off period.

The consumer must immediately report incorrect payment information.

Late payment may incur reasonable charges disclosed in advance.

Article 14 – Complaints

Complaints must be submitted within 7 days of noticing defects.

Responses are provided within 30 days, or an initial acknowledgment is sent with expected resolution time.

Unresolved complaints may be submitted to a dispute resolution scheme.

Grounded complaints will be remedied by replacement or repair at no cost.

Article 15 – Disputes

All contracts are governed by Canadian law.